Ticket Commands

Set up a clean support flow for your server. Configure the panel once, let members open private tickets, and keep every support case in one place.

How it works

When someone opens a ticket, Beacon asks for a short subject and details, then creates a private channel for the member and your staff team. Staff can claim the ticket, add another person if needed, and close it when the issue is done.

1

Configure

Use /ticketsetup to set support role, panel text, labels, limits, transcript behavior, and the accent color.

2

Post panel

Use /ticketpanel in the channel where members should open tickets. Beacon posts the embed and button.

3

Handle ticket

Staff can claim, add users, check info, and close the channel once the support case is finished.

/ticketsetup

Customize support role, panel text, button labels, limits, transcripts, channel names, and more.

+17 options
/ticketpanel

Post the ticket panel in the current channel so members can open a private ticket with one click.

Panel
/ticketadd

Add another member or staff user to the current ticket when someone else needs access.

Staff
/ticketclose

Close the current ticket and create a transcript so the conversation is saved.

Close
/ticketinfo

Show the current ticket details, including owner, subject, and status.

Info

/ticketsetup options

Click an option to see what it changes.

support_role

Staff role that can see and handle opened tickets.

panel_title

Main title on the public ticket panel.

panel_message

Short text telling members what the ticket panel is for.

panel_rules

Small note before opening, like no duplicate tickets.

button_label

Text on the open button. Default is Open Ticket.

claim_label

Text on the staff claim button inside a ticket.

close_label

Text on the close button inside a ticket.

welcome_title

Title shown when a ticket channel is created.

welcome_message

First message inside the ticket. Supports {user} and {server}.

name_format

Channel name format, for example ticket-{username}.

max_open

How many open tickets one member can have at the same time.

dm_transcript

Sends the transcript by DM after closing, when possible.

Screenshots

These previews show what members and staff will see after setup.

Ticket panel
Beacon

Need help?

Open a private ticket and the team will pick it up as soon as possible.

Before you open one

Use tickets for support, reports, orders, or private questions. Please do not open duplicate tickets.

Opened ticket
Beacon

Ticket opened

Thanks. Tell us what you need and include screenshots, order IDs, or context if it helps.

Ownermember
StatusOpen
Teamstaff
Controls

Claim marks ownership for staff. Close closes the channel and can send a transcript.