Ticket Commands

Set up a clean support flow for your server. Configure the panel once, let members open private tickets, and keep every support case in one place.

How it works

When someone opens a ticket, Beacon asks for a short subject and details, then creates a private channel for the member and your staff team. Simple, organized, and easy to close with a transcript when the issue is done.

/ticketsetup

Customize the ticket system: support role, panel text, button labels, limits, transcripts, channel names, and more.

+17 options
/ticketpanel

Post the ticket panel in the current channel so members can open a private ticket with one click.

Panel
/ticketadd

Add another member or staff user to the current ticket when someone else needs access.

Staff
/ticketclose

Close the current ticket and create a transcript so the conversation is saved.

Close
/ticketinfo

Show the current ticket details, including who opened it and what the ticket is about.

Info

/ticketsetup options

The main fields you can change during setup:

support_rolepanel_titlepanel_messagepanel_rulesbutton_labelclaim_labelclose_labelwelcome_titlewelcome_messagename_formatclose_messagesubject_labeldetails_labeldetails_placeholdermax_opendm_transcriptaccent_color

Panel preview

Beacon

Need help?

Open a private ticket and the team will pick it up as soon as possible.

Before you open one

Use tickets for support, reports, orders, or private questions. Please do not open duplicate tickets.